PLEASE READ THESE TERMS CAREFULLY AND COMPLETELY BEFORE YOU ORDER ANY SERVICES FROM MAZE DIGITAL. THEY DEFINE OUR AGREEMENT TO PROVIDE SERVICES TO YOU AS THE CUSTOMER.

YOU CANNOT ORDER ANY SERVICES FROM MAZE DIGITAL IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS.

YOU AGREE TO FOLLOW THESE TERMS AND CONDITIONS WHEN YOU HAVE A MAZE DIGITAL ACCOUNT OR WHEN YOU PLACE AN ORDER THROUGH MAZE DIGITAL.

If the customer wants a signed contract, the customer must notify the supplier before the supplier accepts the customer's order. The contract shall be deemed to have been concluded on the date of acceptance by the supplier of the order placed by the customer, in which case the parties shall have the same rights and obligations as set out in this contract.

This Agreement between You and Us consists of these General Terms & Conditions, the Specific Terms and Conditions for your Services, the Privacy Notice and the Acceptable Use Policy. If there is any conflict between these General Terms & Conditions and the Specific Terms and Conditions for your Services, then the Specific Terms & Conditions will apply.

You confirm that you can legally enter into a contract when you sign up for the Services; or that you have the clear permission of a person or organisation to use their payment details and that they also agree to follow the terms of this Agreement. You also agree to obey and respect any and all laws and regulations that are relevant to this Agreement.

Maze Digital reserves the right to amend, modify or alter any of these Terms and Conditions without the prior consent of You.

Age Condition

You certify that by purchasing any of our products from this website that You are 18 years or older.

Definitions

“Acceptable Use Policy” means the Maze Digital policy that is part of this Agreement and defines the scope of your use of the Services.

“Agreement” means any agreement that includes these General Terms & Conditions, the Specific Terms & Conditions for your Services and the Acceptable Use Policy.

“Order” means a request that You make for Services to be provided under the terms of this Agreement.

“Services” means the services and or products that Maze Digital will provide to You.

“Us” or “We” means Maze Digital SRL. a company registered in Romania with company number 38272886, having VAT VIES EUID as RO38322143 and our registered office is at Str Basarabia No. 3, Bl. F2, Ap.3, Craiova, Dolj, Post Code: 200 056, Romania.

“You” means the person or company who buys services from Maze Digital.

1. Commencement of this Agreement

1.1 This Agreement will start only when We send You a written confirmation that We have accepted your Order.

1.2 You must give Us complete, accurate and current information at all times. We may suspend your access to Your account and Services if We think any information You have given Us is not accurate.

2. Supply of Services

2.1 We agree to provide the Services to You according to the terms in this Agreement.

2.2 We will try our best to provide the Services to You as soon as we can and if we know of any reason for delay, we will let You know.

2.3 We will not be responsible to You if We, despite our efforts, fail to provide the Services within a certain timeframe.

2.4 We have the right to improve, change or modify the Services that We provide to You and We will try our best to inform You as soon as we can.

2.5 We will provide the Services to You with reasonable skill and care but this may be affected by any downtime caused by planned or emergency maintenance or repair. We will try our best to make sure that any disruption to the Services is minimal and any planned work happens during low-traffic hours when possible. We will not be responsible to You or any third party for any losses caused by any such downtime; whether emergency or planned.

2.6 We have the right to deactivate individual features, applications, scripts or programs as needed for technical progress, security, availability of technical support from the provider or manufacturer, or to ensure the stable operation and integrity of Our systems.

2.7 We will take reasonable steps to make sure that any deactivation of individual features, applications, scripts or programs will not affect a core function of the Services We provide You and to offer technical alternatives (including upgrades and updated versions of software) when they are available.

2.8 If such changes affect a core function of the Services We provide You and no suitable alternative is available, You will be entitled to a pro-rated refund on cancellation.

2.9 If there are changes of features, applications, scripts and programs according to clause 2.6 above, You agree to cooperate and be responsible for managing any adjustments to your Services if asked to do so. We will try to communicate any changes to You as soon as possible.

3. Duration and Renewal of Services

3.1 Unless stated otherwise, Services are provided for a minimum contract term of 12 months and will be automatically renewed for more periods unless You cancel them according to Clause 4 below.

4. Cancellation

4.1 You can cancel the Services by contacting Us at least 1 working day before the renewal date for your Services.

4.2 You can cancel your contract with Us either by phone at +40763856976 or by email at support@maze-digital.com. We will give You a written confirmation of cancellation when We accept Your cancellation request. Your cancellation request will not be considered received and accepted until We have sent Our written confirmation to You.

4.3 If You are a consumer (not a company) who entered into this Agreement, You have the right to cancel Your contract within 14 days from the date the contract is formed. To be clear, the contract is formed when You click the Order button on Our website, and therefore give Us permission to start Your Services.

4.4 We have the right to cancel and/or stop Your Service at any time without reason by giving you 30 days’ written notice.

5. Premium Services

5.1 You can only use the Premium Services with Maze Digital products.

5.2 The Premium Services can only be used by and discussed with account owners and people who have authority on the account. We will not support end users, unless the account holder gives us written consent.

5.3 The service is available on request (depending on the availability of the Premium Service Team). You pay a one-time fee for this service, plus the normal subscription fees for the relevant Maze Digital package

5.4 The details of each Premium Service are shown in the service description when you buy it.

5.5 Before a Support Assistant does any service for You, You must agree to the service and the price quoted. You pay for the Premium Services when you book the service or after the service is provided to You, depending on how You pay.

5.6 You must use the booked service within 30 days of buying it.

5.7 You can cancel the Order for Premium Services by email or phone at any time but because this is a customised service and it involves work, You will not get a refund of the service fee if the work has started.

5.8 The 15-day money-back guarantee that we offer for some other Maze Digital products and services does not apply to this service.

5.9 Cancelling the Premium Services does not affect any other existing Maze Digital contracts. You must cancel these contracts separately, according to the Terms and conditions that apply.

5.10 If needed, You must let the Support Assistant access your computer remotely so that they can do the service successfully.

5.11 You must provide any technical equipment that is needed for the Service to be done (for example internet connection, and modem).

5.12 You may need to give access to Maze Digital products and agree that we may need to make some changes to Your products, so that we can finish the service.

5.13 You must cooperate fully with Us so that we can complete the Services successfully.

5.14 You will be asked to provide files and information (“Content”) for us to set up Your services. You must send all Content that is needed in electronic file format by email (including but not limited to Word, jpeg, gif). Content must not be illegal/offensive, and You must own it, or have permission from the copyright holder to use it if it belongs to someone else.

5.15 Content and materials that You provide (for example images and logos) should be good quality and fit for their intended use. You must not provide content or materials that belong to someone else, or that You do not have permission from the owner to use (except open source content and materials).

5.16 It is a requirement of these Terms that You keep a current backup of any such Content. We will delete any Content after we have done the service and we will not give it back to You.

5.17 You may need to choose passwords for us to do the Service. You must change passwords after we have finished the Service.

5.18 We will let You know when we have finished Your Service.

5.19 Before We provide any extra services, You must keep a backup of all Your data.

5.20 By using these Services, You agree to follow both the terms for each service and the Maze Digital General Terms and Conditions.

5.21 We provide Our Services ‘as is’ and ‘as available’. We do not guarantee that Your use of the Services will be without problems or errors, or that the Services will meet Your needs.

5.22 By ordering a Premium Service, you agree to let Maze Digital employees or representatives access your webspace and any data that's stored there.

6. 15 DAY MONEY BACK GUARANTEE

6.1 You must claim the Money Back Guarantee within 15 days of placing the initial order. You must do this by contacting our team at support@maze-digital.com.

6.2 To qualify for the Guarantee, any request for cancellation must include the following information; Full name of account holder, your contract ID number, email address, phone number and reason for cancellation.

6.2 The 15 Day Money Back Guarantee applies to Managed Hosting with Maintenance packages, Managed Websites on Dedicated Servers With Maintenance packages, Email Marketing Software OrdellMail and Social Manager with Chatbot OrdellSocial and is limited to Your first purchase, and any extra or optional Services or features that You order.

6.3 The 15 Day Money Back Guarantee does not apply to Maze Digital website and e-commerce design service, or other services or products that We sell that are not mentioned in point 6.2.

6.4 The 15 Day Money Back Guarantee does not apply to any third party budgets that have been used up to the point of the Money Back Guarantee claim, like (and not limited to) Google Ads budgets, Facebook Ads budgets.

6.5 You agree that if You want to cancel Your contract that has any other Services attached to it, these will also be cancelled.

6.6 The 15 Day Money Back Guarantee does not apply to some offers and promotions. We suggest that You check the Terms & Conditions that apply to the offer before you place an order.

6.7 The 15 Day Money Back Guarantee is not available if you have broken any part of these General Terms & Conditions including but not limited to a Maze Digital account that has been suspended or ended because of such breach.

7. Refunds

7.1 You must pay all fees in advance and You cannot get them back.

7.2 If We decide to cancel the Services that We provide to You for any reason other than You breaking the terms of this Agreement, We will refund You based on how much time is left.

7.3 If Services are temporarily stopped or if any features, applications, scripts or programs are turned off to make sure the Services work well and safely, You will not get a refund.

8. Pricing, Payments and Change of Services

8.1 You must pay for all Services when we ask you to.

8.2 We will send you an invoice for the next period unless You have cancelled the Services according to clause 4 above. All invoices are sent to You by email. You are responsible for checking that You receive all invoices. We will not send any invoices by post.

8.3 We will only take payment automatically if You have chosen this option after we send you your invoice and You cannot get it back. If any automatic payment fails, the invoice will be overdue and You must pay it right away.

8.4 If You have not set an automatic payment method, you have 5 business days to pay the invoice we sent you.

8.5 We have the right to change the prices and/or nature of our Services by giving You 30 days written notice of those changes. We will give notice of changes to prices and/or Services by email to the email address we have for your account. Any price change will apply automatically when the Agreement is renewed.

8.6 You must pay in the currency shown on each invoice we sent you and it includes any taxes that apply. You can only pay with a valid Credit/Debit Card, through PayPal or Direct Deposit into one of our Bank Accounts.

8.7 You promise that You are allowed to use your chosen method of payment. If You are not the person named on the card, You agree that You and the person named on the card both agree to follow the terms of this Agreement and are both responsible for all payments under this Agreement. You agree to pay Us back and protect Us from any harm if the cardholder or issuer does not pay Us or allow Us to take payments including all of our costs in getting your non-payment and getting the payment that You owe Us.

8.8 We have the right to stop all Services until You pay us in full and clear all charges that are due. Any non-payment of a recurring invoice may have an extra charge. You are responsible for all money that You owe Us under the terms of this Agreement until it ends. You are also responsible for any extra costs that We have in trying to get any money that You owe Us.

8.9 You will pay any Extra Charges that We may ask for from time to time for restarting the Services after they are disconnected.

8.10 You must give Us valid contact details and a valid payment method at all times during this Agreement. If any of this information is not valid, we have the right to stop your access to your account.

8.11 If your chosen payment method is cancelled or changed for any reason then You must tell Us right away and give Us details of a different payment method.

8.12 Payments that are done by third parties are also subject to those third parties' terms and conditions of service and We do not make any promises or guarantees about those third party services.

8.13 You cannot use a credit to pay off any amount that You owe Us under the Agreement.

8.14 If You do not pay all money that You owe Us, We have the right to interrupt, stop or cancel your Services (from day 5 after the payment's due date). This does not affect Our right to get any and all money that You owe Us from You and Your obligation to pay Us.

8.15 We have the right to pass your debt to a third party debt recovery agent and You accept all responsibility for paying our costs from You

9. Chargebacks

If You take back any payments that You made through a bank, credit card or third party payment method (a “chargeback”), We have the right to stop, suspend or cancel Your Services and/or charge a fee. This does not affect Our right to get any and all money that You owe Us from You and Your obligation to pay Us.

10. Third Party Users

10.1 All Services that We provide to You are for Your use only. You agree that if You decide to resell, store or give away any of the Services to third parties, You are solely responsible for making sure that third parties follow this Agreement and the terms and conditions that apply to any chosen Services. You agree to pay Us back and protect Us from any harm caused by or damage suffered because of a breach by any third parties.

10.2 We are not responsible to You or any third parties for any losses caused by third party use of Your Services as set out above.

11. Usage

If a Service does not come with unlimited usage by default, you will have to pay any charges that you get by going over the agreed data use limits for those Services. Any extra charges will be at the rate shown in your original package.

12. Data

12.1 All data that You create or store on our applications and servers belong to You. We do not claim any ownership of any web server content, email content, or any other kind of data that is in Your server space or in applications on servers that We own.

12.2 You are responsible for making sure that you keep good and up to date backup copies of all of Your data that You upload to Our servers or build through Our tools. This should include, but not limited to all written content, images, photos and screenshots of Your data.

12.3 If Your data is lost or damaged because of Your actions or actions done on your behalf, We will not give You access to any data that We store for archiving or backup purposes unless we decide to.

12.3 If Your data is lost or damaged, for any reason, We will not be responsible for getting Your data back. We will not give You access to any data that We store for Our own platform stability and business continuity.

12.4 If Your data is lost or damaged because of a problem in our systems or servers, We will try our best to help You with restoring Your data. However, You accept full responsibility for keeping good backup copies of all Your data.

12.5 To the extent that We access or hold personal data that You submit for use with the Services, the terms of Our Data Processing Agreement, which are part of this Agreement, will apply and the parties agree to follow those terms.

12.6 You will pay Us back and protect Us from any harm caused by a third party claim of intellectual property violation in respect of Your content or data.

13. Passwords

13.1 You are responsible for keeping all passwords safe, making sure they are secure (following the best practices) and changing passwords regularly. We are not responsible for any data losses or security problems caused by passwords being hacked or by You giving your password to someone else.

13.2 You are responsible for anything that happens because of the use of your account password.

14. Your personal details

14.1 You warrant that the contact information You give Us is correct, and that You will update this information right away, as needed from time to time. You agree that We may stop your access to your account and the Services if we think that the information You have given Us is not correct.

14.2 You accept that if someone else pays for Your account, who has agreed to follow the terms of this Agreement and who has access to Your account password, We may talk to them about your account and do what they say about the account.

14.3 We have the right to email You with information about products We think You might be interested in from time to time. You can unsubscribe from marketing emails at any time.

15. Disclaimers and Warranties

15.1 You agree that You use Our services at Your own risk.

15.2 The Services are provided “as is” and “as available”. We do not guarantee or promise that any Services will be without problems or errors. You accept that all Services are provided without any warranties.

15.3 Maze Digital, its Directors, Officers, employees, agents and any third party service providers that work with us do not give any warranties of any kind. Whether express or implied, including fitness for purpose and satisfactory quality and those relating to the use of reasonable care and skill are not given in relation to the Services as much as the law allows.

16. Liability

16.1 You are responsible for any loss or damage of any kind that You suffer because of or in connection with any breach of this Agreement by You or any act, misrepresentation, error or omission done by You or on Your behalf.

16.2 We will not be responsible for any indirect loss, consequential loss, loss of profit, revenue, data or goodwill that You suffer in any way because of this Agreement or otherwise, whether or not we have talked about such loss before the contract or for any profit, costs or expenses that come from such damage or loss.

16.3 No matter how many claims are made and for whatever reason, our total responsibility to You under or in connection with this Agreement for any direct loss (or any other loss that is not excluded by other parts of this Agreement) whether such claim is based on contract or tort or any other way and whether or not caused by negligence or misrepresentation shall not be more than the fees that You paid for the specific Services that Your claim is about during the 6 month period before such claim.

16.4 Nothing in this Agreement shall stop or limit our responsibility for: death or personal injury caused by our negligence;

16.5 Neither party shall be responsible to the other under or in connection with this Agreement or any other contract for any:

loss of revenue;

loss of actual or expected profits;

loss of contracts;

loss of business;

loss of opportunity;

loss of goodwill;

loss of reputation;

loss of, damage to or corruption of data; or

any indirect or consequential loss, however it happens and whether such loss or damage was expected or agreed by us and whether it happens in or is caused by breach of contract, tort, breaking a legal duty or otherwise.

17. Force Majeure

We are not responsible for any failure to provide any Services or do any obligation under this Agreement because of any act of God, strike, lock-outs or other industrial disputes (involving our employees or any other party) or following any law of government or any other order, rule, regulation or direction, accident, fire, flood, storm or default of suppliers, work stoppage, war, riot or civil commotion, equipment or facilities shortages that are affecting providers of telecommunication services in general, or other similar force that is beyond our reasonable control.

18. Non-Waiver

If We do not ask You to do any of your obligations under this Agreement, it does not affect Our right to ask You to do it at any time later and it does not mean that We give up on a right of any provision if We do not enforce it.

19. Survival

The parts, terms, conditions, promises, guarantees, agreements, and duties in this Agreement that need to be done after this Agreement ends, will still be valid and can be enforced even if this Agreement ends for any reason. However, neither We nor You will have to pay each other for any damages that only come from ending this Agreement according to its terms.

20. Notice

You agree that if We need to give You any notice or messages under this Agreement, We can do it by email, using the contact information You have given Us.